Çivilidağ A., "HOTEL EMPLOYEES’ MOBBING,BURNOUT,JOB SATISFACTION AND PERCEIVED ORGANIZATIONAL SUPPORT: A RESEARCH ON HOSPITALITY IN TURKEY", European Scientific Journal, vol.10, no.35, pp.1-22, 2014
<p align="LEFT"> <font face="Times New Roman">In the present study, investigation of mobbing, burnout,job </font><font face="Times New Roman">satisfaction and perceived organizational support, which is considered to </font><font face="Times New Roman">influence hotel employees, has been planned. For this purpose, Negative</font></p> <p align="LEFT"> <font face="Times New Roman">Acts Questionnaire (NAQ), Job Satisfaction Questionnaire (JSQ), Burnout </font><font face="Times New Roman">Inventory (BI) and Perceived Organizational Support Questionnaire (POSQ) </font><font face="Times New Roman">were applied to 273 participants (149 men, 54.6% and 124 women, 45.4% </font><font face="Times New Roman">and, between the ages 18-55) in the research sample. Frequency, t test, </font><font face="Times New Roman">ANOVA, partial correlation and multiple regression analysis was applied to </font><font face="Times New Roman">the data. To results; mobbing prevalence in hotel employees was found to be </font><font face="Times New Roman">15.8%. Mobbing, burnout, job satisfaction and perceived organizational</font></p> <p align="LEFT"> <font face="Times New Roman">support levels of hotel employees do not differ significantly to the gender </font><font face="Times New Roman">variable, and they show difference significantly to age variable. It was found </font><font face="Times New Roman">that mobbing had positive and significant correlation with burnout, and </font><font face="Times New Roman">negative and significant correlation with job satisfaction and perceived </font><font face="Times New Roman">organizational support. According to Multiple Regression Analysis; </font><font face="Times New Roman">emotional exhaustion was a significant predictor of mobbing; and it was </font><font face="Times New Roman">determined that age, desensitization and job satisfaction was found to be </font><font face="Times New Roman">significant predictors. The results were discussed according to the literatüre </font><font face="Times New Roman">and especially it is important that intensive interpersonal relations of </font><font face="Times New Roman">employees working in service sector, work load, role ambiguity and risks </font><font face="Times New Roman">such as negativity in job conditions, exposure to mobbing, experiencing </font><font face="Times New Roman">burnout and job dissatisfaction and it is important that organizational support</font></p> <p align="LEFT"> <font face="Times New Roman">perceptions are revealed to be low in relation with these factors as wel</font></p> <p> <font face="Times New Roman"><em>Keywords:</em> Hotel Employees, Mobbing, Job Satisfaction, Burnout, Organizational Support.</font></p> <p> </p>