The Netherlands is a constitutional monarchy with a Parliamentary system. The Netherlands public administration is based on the principle keeping legislation, execution and justice in balance; authority and accountability are distributed between regional and local authorities. The state undertakes supervision of the whole process. Instead of a traditional stringent and controlling state mentality, the Netherlands have reformed and innovated its administration with a new generation of administrators with the mentality to serve the citizens, and meanwhile to be more efficient and more effective. In this way problems of a sudden growth and a cultural diversity are dealt with. The Netherlands have enfolded its compromising culture to all the layers of its administration. However, Netherlands society has a fast changing multicultural structure; the public management has been successful because of its innovative attitude. The success of the Netherlands is founded on its diplomatic communication with its own layers and other countries. This results in a culture of administration trying to avoid conflicts because of miscommunication and to create a win-win situation due to transparent communication and evaluation. Citizens have the possibility to use the National Ombudsman; an independent and impartial scheme and a way of trying to resolve complaints about a government department or a government agency without going to court.