A Research on Professional Tour Guides Emotional Intelligence and Problem-Solving Skills

Gultekin S., İçigen E.

JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM, cilt.20, sa.2, ss.230-258, 2019 (ESCI) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 20 Sayı: 2
  • Basım Tarihi: 2019
  • Doi Numarası: 10.1080/1528008x.2018.1524810
  • Dergi Adı: JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM
  • Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI), Scopus
  • Sayfa Sayıları: ss.230-258
  • Anahtar Kelimeler: Emotional intelligence, problem solving, professional tourist guiding, tourism, managerial problems, PERFORMANCE, LEADERS, MODEL
  • Akdeniz Üniversitesi Adresli: Evet

Özet

The purpose of this study is to determine the emotional intelligence and problem-solving skills' effect on professional tourist guides' managerial problem encountering frequencies during daily trips, additionally to reveal the emotional intelligence and problem-solving skills relation with demographical factors. Within this scope, the related body of literature reviewed, the relevant studies utilized and in order to obtain primary data for this study an online survey conducted on professional tourist guides working in Turkey. Three hundred actively serving tourist guides in various regions of Turkey constituted the research sample. To have inferential statistics regarding the variables of the research; t-test, analysis of variance, correlation analysis and regression analysis are applied. In the light of statistical analysis findings, it is concluded that; high emotional intelligence means high problem-solving skills and as the emotional intelligence level increases, the frequency of encountering managerial problems decreases and both the emotional intelligence scores and problem-solving skills improve as the age increases.